Privacy Policy

Last updated: 10/10/2025

At Havelock Group Ltd, we are committed to protecting your privacy and handling your data responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.longcar.co.uk.

By using our website, you agree to the practices described in this policy.

1. Who We Are

This website is operated by:
Havelock Group Ltd
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact: dsar@longcar.co.uk

We are the "data controller" responsible for your personal information under this Privacy Policy.

2. What Data We Collect

We may collect the following personal data when you use our website:

Identity Data – name, age (where applicable for events), and contact details
Transaction Data – purchases made via DOJO (note: we do not store your card details)
Technical Data – IP address, browser type, time zone, device type, and browsing actions (collected via cookies)
Booking Data – if you follow links to our third-party reservation platform, that provider will collect booking details according to their own privacy policy

3. How We Collect Your Data

We collect data through:

Direct interactions (e.g. submitting a contact form, purchasing tickets)
Automated technologies like cookies (see section 7)
Third-party platforms (e.g. when you use our booking link)

4. How We Use Your Data

We use your data to:

Process event ticket purchases
Contact you about your bookings, events, or enquiries
Improve our website and services
Meet legal or regulatory obligations

We only process your data where we have a legal basis to do so — usually your consent, a contract, or a legitimate interest (e.g. improving our services or preventing fraud).

5. Sharing Your Data

We do not sell or share your data for marketing purposes.
We may share your data with:

Wix.com Ltd. – for website hosting and payment processing
Payment providers (e.g. DOJO) – to securely handle transactions
Service providers acting on our behalf (e.g. event ticketing integrations or email platforms)
Law enforcement or regulators – if required to do so by law

If you follow a link to a third-party booking platform, your data will be handled according to their privacy policy, not ours.

6. How We Store and Protect Your Data

Your data is stored securely on Wix’s encrypted servers (which may be located outside the UK/EU).
We only keep your data for as long as necessary to fulfil the purpose for which it was collected.
We take steps to ensure your information is treated securely, including SSL encryption and secure payment gateways.

7. Cookies

Our website uses cookies and similar technologies to:

Improve user experience
Analyse website traffic
Remember preferences

You can manage cookie preferences via your browser settings. Some cookies are necessary for the site to function properly.

8. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct or update your data
Request deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, please contact us at [Insert Contact Email].

9. Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe we have collected data from a child, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to other websites (such as our table booking provider). Once you leave our site, we are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we recommend reviewing it regularly.

12. Contact Us

If you have any questions or concerns about this policy or your data, please get in touch:
📧 dsar@longcar.co.uk
📞 01226 643352
🏠 128 City Road, London, United Kingdom, EC1V 2NX