top of page

Refund Policy

Last updated: [Insert Date]

At [Pub Name], we aim to be transparent and fair with our customers. This Refund Policy explains when you may be entitled to a refund and how to request one.

​

1. Event Tickets

  • All ticket sales are final once purchased through our website.

  • We do not offer refunds if you change your mind, can no longer attend, or purchase the wrong tickets.

  • A full refund will only be issued if:

    • The event is cancelled

    • The event is significantly changed (e.g. date, headline act, or location)

    • You have a legal right to a refund under UK consumer law

Rescheduled Events:
If an event is rescheduled, your ticket will remain valid for the new date. If you are unable to attend the new date, you may be eligible for a refund — please contact us within 7 days of the announcement.

​

2. Refund Request Process

If you believe you're entitled to a refund under the conditions above, please contact us as soon as possible at:
📧 [Insert Contact Email]

Please include:

  • Your full name

  • Order reference number

  • Event name and date

  • Reason for the refund request

We aim to respond to all refund requests within 5 working days.

​

3. Food Orders (If Applicable)

  • Refunds or replacements may be offered at our discretion in cases such as:

    • Incorrect or missing items

    • Quality issues

    • Orders not fulfilled as promised

Please contact us promptly if there is an issue with your order, ideally within 24 hours.

​

4. No-Show Policy

  • We do not offer refunds if you fail to attend an event or collect your food order.

  • It is your responsibility to arrive on time or collect orders within the agreed time slot.

  • ​

5. Third-Party Services

  • Table reservations are handled by a third-party platform.
    Please refer to their terms and refund policies for reservation-related matters.

  • ​

6. How Refunds Are Issued

  • Approved refunds will be returned to your original payment method.

  • Please allow up to 10 working days for the refund to appear in your account, depending on your bank or payment provider.

  • ​

Questions?

If you're unsure whether you're eligible for a refund, feel free to contact us and we'll be happy to advise.

📧 [Insert Contact Email]
📞 [Insert Phone Number]

bottom of page